Links to interstate consumer protection agencies, and other consumer and legal services
Consumer protection organisations
| Organisation | Description |
|---|
| Australian Competition and Consumer Commission (ACCC) | The ACCC promotes competition and fair trade in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services. |
| Product Safety Australia | Coordinated by the ACCC, this service provides information on product safety in Australia. It also provides up-to-date information about recalled, banned and restricted products across Australia. |
| Scamwatch | ACCC service giving information on scams and how to avoid being caught out. |
| Stay Smart Online | Australian Government agency for online safety and security. It also provides information about avoiding scams and identity theft. |
Other agencies
Ombudsman services
| Organisation | Description |
|---|
| Commonwealth Ombudsman | Australian Government agency that receives complaints about other agencies. They investigate, audit, inspect and oversee federal agencies |
| Ombudsman Tasmania | Independent agency that investigates complaints against public agencies. This includes complaints against: - state government
- local councils
- water and sewerage corporations
- prisons
- state-owned companies
- Government Business Enterprises
|
| Telecommunication Industry Ombudsman | The Telecommunication Industry Ombudsman provides an independent dispute resolution service for telephone and internet complaints |
Legal services
You should consider gaining independent legal advice before signing a contract. Legal practitioners can help you understand the terms and conditions of a contract.
Last updated: 16 July 2026